The Company shall provide non-destructive hydro-excavating services to safely expose buried utilities, structures, etc. using its own equipment and labor resources at work locations defined by Charlotte Water as needed throughout the Contract term.

The Scope of Work describes CATS’ minimal functional requirements for a mobile ticketing app. It is intended to be used as a general guide and is not a complete list nor description of all work necessary.  Proposers responding to this RFP are expected to be familiar with all aspects of project management. Additional requirements pertaining to this Work are stipulated in the Sample Contract included as an attachment to the RFP. Proposers are strongly encouraged to specifically review the requirements relating to ownership of work, data privacy, and data security that are included.

CATS is seeking a mobile ticketing app for its transit services. The app shall integrate with the CATS Genfare fare collection system.  In addition, the app shall support Transportation Network Companies (“TNC”s) used with First Mile / Last Mile.  The solution proposed shall provide CATS transit customers with a smart, intuitive, secure and reliable app for all CATS pass types including support for discounts and promotions. The app shall provide functionality for fare enforcement digital verification by either visual validation or handheld fare inspector mobile devices.

The Proposer will be responsible for providing, hosting, operating and maintaining the mobile ticketing app. CATS requires a turnkey solution that shall include design, testing, delivery, site preparation, installation, and assistance with associated hardware if necessary, software, communications, all system interfaces, all other system components, operations, maintenance, licenses, support and training. The look and feel of the application shall be branded by CATS and available for download on the iOS and Android app stores.

In addition, the mobile ticketing solution shall have the capacity to implement fare capping for all pass types. Customers using the mobile app would pay for passes until they cap out at the CATS day, weekly and monthly pass rates. This can provide an additional opportunity for riders to benefit from the discounts afforded to pass buyers without having to pay for a pass upfront.

Mobile Fare Payment Goals and Objectives

CATS expects to achieve the following goals with the implementation of a commercially available application based mobile fare payment system:

1. Stimulate growth in ridership.
2. Decrease dwell time.
3. Increase ease of use for customers and improve rider experience.
4. Reduce cash and lower cash handling costs.
5. Increase access to fare products, especially for customers lacking convenient access to the CATS Transit Center or CATS retail partner locations.
6. Increase access to pass products through fare capping, providing customers with opportunity to benefit from the discounts afforded to monthly pass buyers without having to pay for a monthly pass upfront

The Company shall gather information, via survey, from Charlotte Water’s Community Members. The survey method implemented shall be the method proposed by the Company. The information collected will be used to assist Charlotte Water in determining where it’s successfully meeting the needs of its customers and where improvements are needed.

Charlotte Douglas International Airport (“CLT”) is seeking the following graphic design services to produce our Comprehensive Annual Financial Report (“Annual Report”) with detailed statistical and informational data, which will be provided to our financial and public stakeholders. CLT will retain ownership of all work produced, including graphic design output.

Company will collaborate with CLT’s Finance Department Project Manager on all designs and specifications, providing status updates throughout the development of the Annual Report.

The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.

This Request for Proposal will be for vegetation management of 40 miles CATS Rail Operations track. This area includes double main track, storage tracks and yard tracks. The railroad vegetation management is to protect the LYNX rail passengers and CATS infrastructure, as well as preserving a stable balance with the environment and surrounding natural resources. The vegetation management will consist of two track vegetation sprays a year. The spraying will be on track, off track areas within the storage yards, sub stations and signal houses.

PSR 822

The City of Charlotte has prioritized investments in six key corridors known as the “Corridors of Opportunity”. The goal is to provide high-quality public services that build opportunity in these corridors, which are rich in history and pride.  The City of Charlotte is creating fertile ground for prosperity by bolstering community programs and projects; building on the momentum of past investments; and filling in gaps in infrastructure and transportation, workforce and business development, housing and code enforcement, public safety, and urban design.

As part of this work, the City of Charlotte is issuing this RFP to solicit a qualified firm to complete a small business ecosystem assessment for the Central/Albemarle corridor.  The project boundaries are from the intersection of Albemarle Road/Sharon Amity Road to Albemarle Road/Lawyers Road.  This area consists of a diversity of small business types along three main commercial areas.  There are over 11 languages spoken along this corridor and a high presence of immigrant-owned small businesses.  There are also indications that artists are moving into the Central/Albemarle corridor in search of less expensive rents.

Specific elements of the assessment should include:

• Identify the main industries in the project area and any shifts or trends happening within the ecosystem.
• Identify challenges, strengths, and opportunities of small businesses and the various commercial locations along the designated corridor.
• Identify stakeholders and partners in the project area.
• Identify the stage of growth of small businesses in the project area, number of employees, business profitability, and presence of small business succession planning.
• Provide short-term (24 months), mid-term (2-5 years), and long-term (5+ years) recommendations of programs and services for the designated area that help existing businesses thrive and create environments for new business startup.
• Present findings to stakeholder groups identified by the City
• Provide a timeline for project completion.

If you are interested in bidding on this work please send a proposal for the work listed above, along with examples of similar work you have done, by April 5, 2021.  If you have any questions contact Christi Floyd, cfloyd@charlottenc.gov

The City’s Housing & Neighborhood Services Department (HNS) is seeking proposals from US Department of Housing and Urban Development certified counseling agencies to provide housing counseling and education services to prospective homebuyers and homeowners. Agencies must be non-profits and HUD certified in order to be considered for this RFP. The City will be awarded multiple contracts for this solicitation. Services to be provided include:

• Pre-purchase education services;
• Pre-closing education services;
• Post-homeownership counseling services;
• Foreclosure Prevention counseling services; and
• Individual Financial Counseling

The City of Charlotte is seeking a vendor to provide benefits system and administrative services to the City of Charlotte employees and retirees related to the benefits offered to City employees.   The City currently offers a wide range of benefits, including medical, pharmaceutical, advocacy, dental, vision, medical clinic and wellness, long-term and short-term disability (LTD/STD), life insurance, employee assistance program (EAP), retiree health reimbursement account (HRA), and other voluntary benefits.

The City’s benefit administrator will provide system and support data management, compliance, account management, and communications related to health, wellness, and voluntary benefits.