S70 Light Rail Vehicle Engineering Services

This Request for Proposals is to select one or more firms to provide consulting engineering services to the CATS Rail Car Maintenance department on a task order on-call basis. CATS reserves the right to substitute, delete, or add additional tasks to those outlined in Work because of changes in priorities or unforeseen circumstances. The Consultant services are not considered either complete or all-inclusive and may include any combination thereof. We recognize that some categories are not unique and may be like others, interface with, or be extensions of others.

PSR # 1512

Customer Experience/Internal Culture/Leadership Training Work

This project is part of the assessment the city manager had completed previously. The assessment findings gave objectives to CATS as a part of the next steps. The scope of work below outlines the steps we will take to meet some of these objectives.

Scope of work:
CATS is looking to do internal and external work with employees and riders. Below are detailed areas of focus we are looking to address.

Customer Experience:
A customer experience action statement to be created by staff in focus groups
Pillars of our customer experience- “The How.”
Never and always non-negotiable standards
Launch support of the program
Training program for onboarding new staff and contractors
Video script- day in the life of riders (3)
Project launch across the department
Public relations support for launch- press release, social media, etc.
Six months of project support

Internal Culture
Focus groups across the department to set a baseline and create the program
Roadmap to breaking down silos across the department
Interdepartmental teamwork with a focus on compassion and empathy
Roadmap to handoffs between departments
Understanding how your work impacts other
Understand the internal customer
Improvement of communications
Training program for onboarding new staff and contractors
Video script- day in the life of colleagues (3)
Project launch across the department
Six months of project support

Leadership/Train the Leader
Create the employee experience manual with leadership
Roadmap to increase morale and lower turnover
Leadership training program for leadership
Project launch with leadership

PSR # 1486

Alternatives to Violence Program

In 2019, more than 100 homicides occurred in Charlotte — an 80 percent increase over the previous year and the city’s highest number of homicides since the early 1990s — and hospital emergency departments treated more than 4,000 Mecklenburg County residents for assault-related injuries.

In response to the increase in violence, the City, County and partners have adopted a new public health approach to prevent violent crime.

To help address this problem, the Office of Equity, Mobility and Immigrant Integration seeks one community organization to act as the Lead Agency and implement Cure Violence Global’s violence interruption model in the priority geography of Beatties Ford Rd and Lasalle St.

Fare Equity Analysis

Provide a review of current CATS transit fares and perform a fare equity analysis.


(PSR#: 1341)

Auditing Services of Gross Advertising Sales

Looking for an auditor to verify over the five (5) years of the CATS Transit Advertising contract if the Gross Sales reported by the contractor are accurate and complete based on the monthly billings to the advertisers.


(PSR#: 1342)

Digital Navigation Services

The City is seeking a company knowledgeable and experienced in the strategy and execution of collaboration between government, private, and not-for-profit entities for the purpose of raising awareness and support of public Wi-Fi projects, increasing internet adoption with communities that have low internet adoption rates, and obtaining and sharing data on household broadband connection and the impact of digital inclusion efforts.

Responsibilities include, but are not limited to, providing qualitative and quantitative data around digital needs of households in Charlotte and impact of investments; outreach to the public and partners to promote widespread enrollment of qualifying households to the Federal Government’s Affordable Connectivity Plan (ACP); and developing sustainable funding plans with partners around digital inclusion.

Legal, Demography, and GIS Services for Election Redistricting

The City is seeking a service provider to assist with its decennial redistricting process.  The City envisions that the service provider will provide legal, demography, and GIS (Geographic Information System) services.  It is expected that more than one firm may work together jointly on a single Proposal. It is strongly preferred that the lead company or prime contractor for any Proposal be a law firm with attorneys licensed to practice in the state of North Carolina.  While the City is flexible with respect to certain elements of the Project, the City has specific requirements and preferences for the Services.

​Charlotte has a council-manager form of government with a mayor and 11 council members elected every two years in November. The mayor and four council members are elected at-large by a city-wide vote. Seven council members are elected from districts by voters who reside in each district.  Elections typically occur in odd-numbered years (e.g., 2017, 2019), and the City was due to have Council elections in November of 2021.

The City generally engages in the redistricting process for the seven districts after the release of the decennial census conducted by the U.S. government.  However, the census data for 2020 has been delayed, making the redistricting process impracticable.  As a result, the state legislature enacted legislation, S.L. 2021-56, to delay the regular November 2021 elections until April 2022.  The 2020 Census data is expected to be provided by the U.S. Census Bureau in September 2021.  Per S.L. 2021-56, the City is required to complete redistricting by November 12, 2021, and if this date cannot be met, then by December 17, 2021.  Candidates must file for elections shortly after the redistricting is complete, with primary elections scheduled for March 8, 2022.


Professional Consulting Services – CANCELLED

The City of Charlotte (“City”) will be seeking professional consulting services for strategic planning, research, analysis, and development to advance more streamlined and effective local government operations.

The Consultant(s) shall be established, qualified, and experienced consulting firms capable of providing versatile strategic planning resources, support, and consultation in the local government arena.

The Consultant(s) must be capable of performing various tasks, up to and including, but not limited to:

  • Providing strategic planning for various City departments, programs, services, initiatives, and activities;
  • Providing expert- and research-based advice on strategic development, capacity building, business strategies, and process improvement;
  • Conducting operational analyses, assessments, and audits in an effort to ascertain organizational effectiveness and identify opportunities for improvement. Analyses and assessments may involve such areas as operational effectiveness and accountability, organizational structure and performance, resource management and alignment, change management, workforce needs and development, succession planning, and management practices;
  • Analyzing, developing, and implementing management strategies, to include but not be limited to, crisis management, protection of the City brand, and reinforcing City relationships;
  • Conducting surveys regarding the City’s reputation and perception by residents, employees, customers, local business partners, regional partners, and other stakeholders;
  • Conducting market research based on current market trends and best practices among peer cities, at a minimum;
  • Facilitating and/or conducting strategic mapping initiatives, to include benchmarking metrics;
  • Assisting City staff in testing and implementing strategy map recommendations;
  • Facilitating and supporting strategic conversations, meetings, trainings, focus groups, and retreats with internal and external stakeholders; and
  • Providing appropriate support as requested for special projects as assigned by the City Manager or designee.

The City is interested in Consultants who have experience in any of the following service areas, at a minimum: diversity and inclusion, economic development, human resources, information technology, public safety, social justice, sustainability and resiliency, and workforce needs and development.

eBuilder Support Services

  • 1-2 full-time Certified e-Builder Administrator(s), to implement new CIP processes and modify existing workflows at the direction of CLT staff.  It is anticipated that the duration for this position is 1 year.
  • 1 full-time Certified e-Builder Administrator/ Business Analyst, for an anticipated duration of 3 years with the option of two 1-year extensions.  This position will help with creating new processes, maintaining the existing system, and maintaining the overall CLT e-builder system.  Work will be assigned at the direction of CLT staff
  • 1 full-time Support staff, for an anticipated duration of 3 years with the option of two 1-year extensions.  This position will help with training, implementation, help desk tickets, etc.  Work will be assigned at the direction of CLT staff.
  • 1 full-time Document Control Manager or additional Support staff, for an anticipated duration of 3 years with the option of two 1-year extensions. This position will ensure consistency of naming conventions, folder and file structure, plan room organization process’s