Route Restoration Plan

First/Last mile mobility solutions for low-income residents in disadvantaged neighborhoods and communities

Implementation of this project seeks to:

  • Prioritize and define implementation strategies for past recommendations for a robust, interconnected public transportation network that will combine high-frequency bus routes, expanded mobility hubs, and innovative on-demand first-mile and last-mile connections
  • Coordinate involvement of various communities throughout the service area, especially disadvantaged areas and human services
  • Refine recommendations on locations and typologies of mobility hubs and micro-transit zones
  • Develop recommendations around funding, technology, capital infrastructure, and partnerships that will assist CATS in achieving its near and long-term mobility vision.

PSR # 1467

Customer Experience/Internal Culture/Leadership Training Work

This project is part of the assessment the city manager had completed previously. The assessment findings gave objectives to CATS as a part of the next steps. The scope of work below outlines the steps we will take to meet some of these objectives.

Scope of work:
CATS is looking to do internal and external work with employees and riders. Below are detailed areas of focus we are looking to address.

Customer Experience:
A customer experience action statement to be created by staff in focus groups
Pillars of our customer experience- “The How.”
Never and always non-negotiable standards
Launch support of the program
Training program for onboarding new staff and contractors
Video script- day in the life of riders (3)
Project launch across the department
Public relations support for launch- press release, social media, etc.
Six months of project support

Internal Culture
Focus groups across the department to set a baseline and create the program
Roadmap to breaking down silos across the department
Interdepartmental teamwork with a focus on compassion and empathy
Roadmap to handoffs between departments
Understanding how your work impacts other
Understand the internal customer
Improvement of communications
Training program for onboarding new staff and contractors
Video script- day in the life of colleagues (3)
Project launch across the department
Six months of project support

Leadership/Train the Leader
Create the employee experience manual with leadership
Roadmap to increase morale and lower turnover
Leadership training program for leadership
Project launch with leadership

PSR # 1486

CATS MOW Annual Shutdown Maintenance FY24-FY29

CATS is looking for a contractor to perform major track structure maintenance during CATS Annual Maintenance Shutdown typically scheduled during the months of September through November for approximately 48 hours around City of Charlotte major events. This would require all of the workforce labor and equipment necessary to perform the below services.

PSR # 1485

Enterprise Asset Management RFP

The current Asset Management software is end-of-life and has no redundancy. Technology along with all other CATS lines of business will participate in an RFP to replace this vital software system.

 

PSR # 1372

CATS Naming Rights RFP

CATS is seeking a vendor that can assist with valuation of its assets and develop/administer a naming rights program that will produce revenue for the system.

 

PSR # 1284

CATS MOW Tremont Grade Crossing Gate Mast Relocation FY24 Shutdown CANCELLED

Contractor shall furnish the necessary equipment, traffic control and labor to remove the existing west bound traffic gate and install a new gate per the approved Plans. The Owner (CATS) shall provide the existing cable, gate foundation and new crossing gate, with all appurtenances, to be installed.
Contractor shall:
A. Contractor shall submit a schedule and detailed workplan for approval prior to the start of work.
B. Contractor shall develop, and submit for approval, test procedures and test forms for the new gate and crossing prior to executing field work.
C. Set up approved traffic control to protect the crossing during the Work both vehicle traffic and pedestrian traffic..
D. Remove the existing gate and deliver it to the North Yard Maintenance Facility or other CATS property as directed.
E. Remove all, or a sufficient amount, of the gates’ foundation so as to replace the soil and sidewalk.
F. Contractor shall demolish the sidewalk and excavate for a new gate foundation per approved Plans. Existing conduit shall be intercepted and rerouted into the new foundation. Contractor shall provide the necessary conduit, sweeps, supports, couplings and glue. Existing cable shall be un-landed, tested and terminated for the new gate.
G. Contractor shall remove and install new ADA compliant Truncated Dome.
H. Contractor shall set the new foundation and gate, provided by the Owner, and adjust gate arm length, counterweights, arm lights and light directions per the approved Plans and MUTCD requirements.
I. Contractor shall test the new gate and crossing operation.
J. Contractor shall submit test results for review and approval.

PSR #1476

Series 100 and 200 Light Rail Vehicle Midlife Overhaul

Mid-life Vehicle Rehabilitation Programs involve taking railcars out of service for the overhaul, remanufacturer, or upgrade of a substantial number of vehicle systems and subsystems at once (usually in year 15 of the vehicle in service). The Rail Transit Agency requires a vendor to restore vehicles to “like new” condition and performance and to implement essential technology upgrades. As an industry practice, it recommended best practice, which is to be completed by solicitation by an offsite vendor.

 

PSR  1441

BLE Spare Inventory Parts

Charlotte Area Transit Systems (CATS) is in need of spare inventory parts and equipment to support 27 of CATS LYNX traction power substations for the Light Rail system. The Light Rail System started construction in 2005, and now is up and running with multiple corridors. The procurement of spare inventory parts and equipment necessary for the safe operation of CATS Traction Power network. The parts and equipment need to be compatible, standardized and reliable for the existing traction power infrastructure. A list of over 600 parts will be listed for pricing.

 

PSR 1330