This project is part of the assessment the city manager had completed previously. The assessment findings gave objectives to CATS as a part of the next steps. The scope of work below outlines the steps we will take to meet some of these objectives.
Scope of work:
CATS is looking to do internal and external work with employees and riders. Below are detailed areas of focus we are looking to address.
Customer Experience:
A customer experience action statement to be created by staff in focus groups
Pillars of our customer experience- “The How.”
Never and always non-negotiable standards
Launch support of the program
Training program for onboarding new staff and contractors
Video script- day in the life of riders (3)
Project launch across the department
Public relations support for launch- press release, social media, etc.
Six months of project support
Internal Culture
Focus groups across the department to set a baseline and create the program
Roadmap to breaking down silos across the department
Interdepartmental teamwork with a focus on compassion and empathy
Roadmap to handoffs between departments
Understanding how your work impacts other
Understand the internal customer
Improvement of communications
Training program for onboarding new staff and contractors
Video script- day in the life of colleagues (3)
Project launch across the department
Six months of project support
Leadership/Train the Leader
Create the employee experience manual with leadership
Roadmap to increase morale and lower turnover
Leadership training program for leadership
Project launch with leadership
PSR # 1486
CATS is looking for a contractor to perform major track structure maintenance during CATS Annual Maintenance Shutdown typically scheduled during the months of September through November for approximately 48 hours around City of Charlotte major events. This would require all of the workforce labor and equipment necessary to perform the below services.
PSR # 1485
The scope of this contract shall be to provide demolition and abatement services for removing various commercial and residential structures around the airport.
The term of the Contract shall be for three (3) years with two (2) optional one (1) year renewals.
The scope of this contract shall be to provide asbestos and lead based paint reports on structures the Airport intends to demolish.
The term of the Contract shall be for three (3) years with two optional one-year renewals.
CATS is seeking a vendor that can assist with valuation of its assets and develop/administer a naming rights program that will produce revenue for the system.
PSR # 1284
The City of Charlotte requires professional security guard services at the CMGC (Charlotte Mecklenburg Government Center), Old City Hall, Belmont Center and CMPD HQ.
The City of Charlotte (“City”) is seeking proposals from qualified firms interested in serving as the City’s Third-Party Administrator (“TPA”) for Workers’ Compensation claims. The TPA shall be responsible for providing all services required to supervise, manage, and administer the City’s self-insured workers’ compensation program.
Mid-life Vehicle Rehabilitation Programs involve taking railcars out of service for the overhaul, remanufacturer, or upgrade of a substantial number of vehicle systems and subsystems at once (usually in year 15 of the vehicle in service). The Rail Transit Agency requires a vendor to restore vehicles to “like new” condition and performance and to implement essential technology upgrades. As an industry practice, it recommended best practice, which is to be completed by solicitation by an offsite vendor.
PSR 1441
Provide rate model consulting services utilizing the existing rate model methodology. This consultation will assist Charlotte Water in preparing annual residential and commercial rate recommendations. All reports, data generated, etc. are the sole property of the City of Charlotte.
