Citywide Survey Services

Multiple City Departments require citizen, employee, or business surveys throughout the year.  These surveys gauge opinion on numerous topics regarding City services and performance.  Surveys may be conducted via online, email or paper surveys.

Survey Services shall be at the sole request of the City, and shall not be performed until Service Provider receives such request by the City. The Services are not guaranteed to be utilized by any Department.

Survey Services shall included but are not limited to:

Conduct or facilitate meetings with the City Project Manager and City staff to assess specific questions or topics concerning the survey process, establishment of questions, objectives, and survey timelines;

Recommend survey questions, objectives, design, and methodology, subject to Department Project Manager approval;

Develop a sample survey for review by the City Project Manager;

Review survey questions with the Department to ensure a reduction in duplication efforts in content and timing;

Identify and select a random sample of all recipients to be surveyed. The sampling shall include various demographics, correlating to the diversity of the survey’s target population;

Guarantee that results will provide the City with, at minimum, a ninety-five percent (95%) confidence level;

Provide City Project Manager with an electronic copy of the data in a format acceptable to the City; and

Conduct a formal presentation of survey results to the Department City Project Manager and City staff upon completion of Services.

 

Fleet Towing Services

The City is seeking to locate a Company to provide Fleet Towing Services. This includes the towing and recovery of disabled Vehicles and special Equipment belonging to various City Departments. All brands, classes and sizes of Vehicles and Equipment utilized by the City Fleet may require towing by the Company including, but not limited, to: motorcycles, SUVs, sedans, pickups, police cars, light duty industrial vehicles, medium duty and heavy-duty trucks, fire apparatus, trailers, scooters, forklifts, and construction equipment.

Citywide Uniform Rental Services

The City of Charlotte will be seeking a service provider to supply uniforms and other related garments via a rental program, including:

  • Provision of rental garments meeting a variety of City specifications, including standard field garments, supervisory garments, flame-resistant garments, and high-visibility garments;
  • Provision of mats, dust mops, shop rags, lockers, soiled garment bins;
  • Weekly laundering of all uniforms, and delivery and pick-up at various City facilities;
  • Repair or replacement of damaged or lost uniforms; and
  • Additional pricing discounts for direct purchase of uniforms, including logo apparel.

This solicitation will not include Police or Fire uniforms.