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charlotte-area-transit-system-bluet  Charlotte Area Transit System / General Services

Camera & Access Control Maintenance

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Add to Calendar 2025-01-14 2025-01-14 Camera & Access Control Maintenance

The Charlotte Area Transit System (CATS) Safety and Security division anticipates contracting for comprehensive maintenance covering the following systems:

  • CATS Access Control System (Genetec)
  • Camera/Video System (QVMS)
  • Genetec Camera/Video System

The goal of this RFP is to secure a single vendor capable of providing comprehensive maintenance and support services for the Access Control and Camera Systems under one unified agreement. The camera system comprises equipment from multiple manufacturers, including Pelco, Panasonic, and Axis. The selected vendor must demonstrate the capability to support all components of the system, regardless of manufacturer.

The vendor will be responsible for ensuring reliable performance, timely troubleshooting, preventive maintenance, and technical support for both the Access Control and Camera Systems. This includes the repair or replacement of camera hardware as needed to maintain full system functionality.

PSR # 1988

Posting Number 01 2025-Q1(Jan-Mar)-CATS-19596

Anticipated Posting Date 2025-01-14

Commodity Code(s): 93673, 99828

The Charlotte Area Transit System (CATS) Safety and Security division anticipates contracting for comprehensive maintenance covering the following systems:

  • CATS Access Control System (Genetec)
  • Camera/Video System (QVMS)
  • Genetec Camera/Video System

The goal of this RFP is to secure a single vendor capable of providing comprehensive maintenance and support services for the Access Control and Camera Systems under one unified agreement. The camera system comprises equipment from multiple manufacturers, including Pelco, Panasonic, and Axis. The selected vendor must demonstrate the capability to support all components of the system, regardless of manufacturer.

The vendor will be responsible for ensuring reliable performance, timely troubleshooting, preventive maintenance, and technical support for both the Access Control and Camera Systems. This includes the repair or replacement of camera hardware as needed to maintain full system functionality.

PSR # 1988

Requirements

Last Updated: 11/21/25
Insurance Requirements+
Estimated Total Value+
Contract Term+

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For Questions, Contact:

Karley Shaffer

Procurement Officer

Karley.Shaffer@charlottenc.gov