Professional Consulting Services RFP

The City of Charlotte is soliciting a Request for Proposals (RFP) to acquire professional consulting services for strategic planning, research, analysis, and development to improve local government operations.  This multi-year contract will be awarded to multiple vendors that best meet its needs for these services.

The Consultant(s) shall be established, qualified, and experienced consulting firms capable of providing versatile strategic planning resources, support, and consultation in the local government arena.

The Consultant(s) must be capable of performing various tasks, up to and including, but not limited to:

  • Providing strategic planning for various City departments, programs, services, initiatives, and activities;
  • Providing expert- and research-based advice on strategic development, capacity building, business strategies, and process improvement;
  • Conducting operational analyses, assessments, and audits in an effort to ascertain organizational effectiveness and identify opportunities for improvement. Analyses and assessments may involve such areas as operational effectiveness and accountability, organizational structure and performance, resource management and alignment, change management, workforce needs and development, succession planning, and management practices;
  • Analyzing, developing, and implementing management strategies, to include but not be limited to, crisis management, protection of the City brand, and reinforcing City relationships;
  • Conducting surveys regarding the City’s reputation and perception by residents, employees, customers, local business partners, regional partners, and other stakeholders;
  • Conducting market research based on current market trends and best practices among peer cities, at a minimum;
  • Facilitating and/or conducting strategic mapping initiatives, to include benchmarking metrics;
  • Assisting City staff in testing and implementing strategy map recommendations;
  • Facilitating and supporting strategic conversations, meetings, trainings, focus groups, and retreats with internal and external stakeholders; and
  • Providing appropriate support as requested for special projects as assigned by the City Manager or designee.

Property and Casualty Claims Third Party Administrator Services

The City of Charlotte’s Risk Management Division (“RMD”) is seeking proposals from qualified Companies to supervise, administer, and manage Property and Casualty Claims for the following Claim Types:

  • Liability Claims: Bodily Injury, Property Damage Liability;
  • Property Damage: Auto;
  • Subrogation; and
  • Sewer Back-Up Program.

The services must be handled in compliance with all applicable laws, rules, and regulations and specific notification requirements. Currently, the RMD handles Claims for the City of Charlotte, Mecklenburg County, and Charlotte-Mecklenburg Schools, totaling an estimated annual of 1,289 claims per year.

The City seeks to work with a Company that can treat our Claims as a priority, as many Claims demand an immediate response, regardless of the time of the day. Claims handled by the selected Company will require field investigations in the Charlotte Area.

The Contract will be effective for Three (3) years (the “Initial Term”) with the option for two (2) one-year renewals (the “Renewal Term”).

 

 

 

Insurance Brokerage Services

The City requires a qualified insurance brokerage firm to perform Services for the City of Charlotte. Through an inter-local agreement, the City’s Office of Risk Management provides property and casualty risk management services to: the City of Charlotte, Mecklenburg County, the Charlotte-Mecklenburg Board of Education, the Public Library of Charlotte and Mecklenburg County (PLCMC), MEDIC, and the Charlotte Regional Visitors Authority (CRVA). Collectively, these organizations are known herein as the Entities. The Company shall perform work and services on assignments related to supporting the Entities in their risk management and insurance needs. Services include market analysis, coverage recommendations and placements, consulting services, and other related services.