Transit Survey Research and Performance Management

Understanding how well The Charlotte Area Transit System (CATS) is performing on the key elements of service delivery is essential.

There are two scopes to the solicitation (Scope A & B). Transit Survey Research Objectives and Performance Management Services

(A) 1. Customer Satisfaction Surveys 2. Focus Group Research 3. Community Research 4. Mystery Shopper Program 5. Employee Engagement Research 6. Data Analyses and Reporting 7. Additional Survey/Research as needed or recommended

B) 1. Data Analyses 2. Organize and Facilitate Goal Setting 3. Performance Reporting

PSR # 1513