Aviation / General Services
Customer Support Services
Posting Number 2021-Q2(Apr-Jun)-AVI-3138
Anticipated Posting Date 2021-04-21
Commodity Code(s): 90580
Solicitation Link: https://charlottenc.gov/DoingBusiness/Pages/SolicitationDetails.aspx?ID=1661
The Airport is looking for a company to provide customer support services within the terminal. CLT is on a journey to continually strive to elevate the customer experience while maintaining the highest standards of safety, security, and efficiency for customers as they move through the lobby, baggage claim, security checkpoint, and Federal Inspection Services (FIS) spaces and processes. To achieve this goal, we envision a team of highly engaged, well-trained, and hospitality-oriented Customer Service Associates (CSAs) and Baggage Service Associates (BSAs) to provide a commensurately high level of professional, courteous, efficient, and safe service.
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