Charlotte Water / Technology Goods & Services
Customer Self Service Solution: Mobile Application and Web Portal
Posting Number 2022-Q3(Jul-Sep)-CW-8094
Anticipated Posting Date 2022-07-01
Commodity Code(s): 20811, 20854, 91596, 92003, 92005, 92040, 92045
Solicitation Link: https://charlottenc.gov/DoingBusiness/Pages/SolicitationDetails.aspx?ID=1964
The purpose of this RFP is to select a water-focused customer portal that will replace the https://mycitizenservices.org website and provide a single point of access for customers to access specific water-centric functions.
CLTWater is requesting proposals from qualified companies for the design, integration, and implementation of a CSS (customer self-service) water-focused self-service portal.
Automobile-For automobile operations liability
Errors & Omissions / Professional Liability-For negligence or failure to perform in a professional capacity
General Liability-For bodily injury or property damage, arising from products, premises, completed work, personal & advertising injury
Network Security-Network Security-for breaching of our network security
$500,000 - 999,999
SBE-Small Business Enterprise
MBE-Minority Business Enterprise
WBE-Women Owned Business Enterprise
10% MWSBE Subcontracting Goal established
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