The City is seeking a qualified organization to serve as an Administrative Partner to develop and support a grant program and administer grant funds in line with the City’s digital inclusion initiative, Learn2Earn. This program aligns with the City’s goals of Closing the Digital Divide and Building Workforce Development.
Charlotte Fire Records Management System
The Charlotte Fire Department (CFD) is seeking to replace its existing Records Management System (RMS), which has become outdated after over 20 years of service and is approaching its end-of-life. The current RMS is being phased out by the vendor, relies on legacy technology without support for iOS devices, and lacks a robust Disaster Recovery environment. Consequently, we are looking for a new RMS solution that will enhance operational efficiency, improve data accessibility, and ensure compliance with regulatory standards.
The new RMS will revolutionize firefighters’ workflows, improve operational outcomes, and provide critical decision-making data currently unavailable during on-scene operations. A key feature of the new system will be its ability to support mobility, empowering firefighters to make real-time decisions with immediate access to analytical data.
Additionally, the new RMS must integrate seamlessly with existing systems, including Computer Aided Dispatch (CAD) and Workday, while ideally providing modules for Scheduling, Electronic Patient Care Reporting (ePCR), Inspections, Pre-Plans, and Incident Response. The system should also support customizable reporting and be adaptable for future integrations as the department evolves.
CANCELED- Learn2Earn Grant
CANCELED– ARPA Digital Inclusion work of connecting residents with digital literacy upskilling and computer devices. This will be a grant process where small, mostly non profit, organizations will apply for funds to support.
Residential and Public Spaces Wired and Wireless Internet Services
The City is seeking to extend and expand its wired and wireless high-speed broadband network to serve over 4,000 households where the digital divide impacts ability to fully participate in today’s economy, workforce pipeline, banking, and communications.
Locations include Multi-Family housing and public space sites currently served, additional Multi-Family housing sites, single-family housing sites, and additional public space sites. Could be awarded to more than one respondent.
Digital Navigation Services
The City is seeking a company knowledgeable and experienced in the strategy and execution of collaboration between government, private, and not-for-profit entities for the purpose of raising awareness and support of public Wi-Fi projects, increasing internet adoption with communities that have low internet adoption rates, and obtaining and sharing data on household broadband connection and the impact of digital inclusion efforts.
Responsibilities include, but are not limited to, providing qualitative and quantitative data around digital needs of households in Charlotte and impact of investments; outreach to the public and partners to promote widespread enrollment of qualifying households to the Federal Government’s Affordable Connectivity Plan (ACP); and developing sustainable funding plans with partners around digital inclusion.
Smart Charlotte – Digital Adoption Tool Co-Created with Community – CANCELLED
The City is seeking the development of a useful tool that promotes internet adoption through awareness, trust-building, and digital literacy. Potential for multiple awards.
Smart Charlotte – Future Forward Access, Devices, & Adoption – CANCELLED
The City is seeking mobile, powerful, and useful connectivity through connected devices linked to digital literacy and tech workforce development programs. Potential for multiple awards.
Strategic Business Technology Roadmap Services
The City is seeking consultant knowledgeable and experienced in the use of business information systems and technology best practice methodologies to conduct a needs assessment and prepare a strategic plan to serve as a road map for addressing the short and long-term technology business systems needs of the City. The plan should contain clear goals and action items that will move the City forward and should be structured in a manner that allows for ease and clarity of implementation by staff and other resources. The Company shall conduct a study of current infrastructure and systems, offer recommendations, determine whether a different direction might improve business continuance strategies, and to discover ways to improve efficiencies.
Replacement of CharlotteNC.gov
Migrate charlottenc.gov content from the existing Sharepoint environment managed by RMSource/Azure to a new, modern hosted/SaaS Content Management System solution. Migrating the city’s public facing website to an innovative content management system will provide more
opportunities for accessibility, delivering a good user experience, and reducing the amount of time dedicated to managing content. Some other drivers are a need for high availability, scalability to meet peak demands, responsive pages to provide a good user experience for multiple media types, and more options for adding custom functionality to public facing pages The City will go through an RFP process. The RFP will be for the SaaS solution, and for migration/re design of the site content. The implementation process will be to migrate/re-design content from the City’s Sharepoint Charlottenc.gov environment to the new CMS environment. It is expected to be a 6-12 month project.
All departments will benefit from this project.