Investment Reporting and Accounting

The City of Charlotte is seeking proposals from qualified vendors to provide a comprehensive fixed income investment management solution that provides reporting, analysis and seamless integration with the City’s General Ledger system, Workday. The solution must support to the management, automate accounting workflows, and ensure compliance with regulatory and internal reporting requirements for the City’s $2.8B investment portfolio.

The City retains full ownership of all investment and transactional data. Vendors must describe how data ownership, access, portability, and extraction will be supported throughout the contract term and upon termination.

IT Service Desk and Deckside Support Services

  • Scope: The City is seeking a qualified Managed Service Provider (“MSP”) to operate as a single point-of-contact and to provide comprehensive IT Service Desk and Deskside Support services for IT incidents and service requests.
  • Technology Details: Technology support and problem resolution solution. The City I&T Service Desk is responsible for providing 24/7/365 accurate and timely tier 1 technology support and problem resolution to City Employees. They are also responsible for fulfilling complex and everyday service requests relating to PC, web services, server operations, the enterprise resource system and hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.

Learn2Earn Program Grant Administrator

The City is seeking a qualified organization to serve as an Administrative Partner to develop and support a grant program and administer grant funds in line with the City’s digital inclusion initiative, Learn2Earn. This program aligns with the City’s goals of Closing the Digital Divide and Building Workforce Development.

Charlotte Fire Records Management System

The Charlotte Fire Department (CFD) is seeking to replace its existing Records Management System (RMS), which has become outdated after over 20 years of service and is approaching its end-of-life. The current RMS is being phased out by the vendor, relies on legacy technology without support for iOS devices, and lacks a robust Disaster Recovery environment. Consequently, we are looking for a new RMS solution that will enhance operational efficiency, improve data accessibility, and ensure compliance with regulatory standards.

The new RMS will revolutionize firefighters’ workflows, improve operational outcomes, and provide critical decision-making data currently unavailable during on-scene operations. A key feature of the new system will be its ability to support mobility, empowering firefighters to make real-time decisions with immediate access to analytical data.

Additionally, the new RMS must integrate seamlessly with existing systems, including Computer Aided Dispatch (CAD) and Workday, while ideally providing modules for Scheduling, Electronic Patient Care Reporting (ePCR), Inspections, Pre-Plans, and Incident Response. The system should also support customizable reporting and be adaptable for future integrations as the department evolves.

 

 

 

CANCELED- Learn2Earn Grant

CANCELED– ARPA Digital Inclusion work of connecting residents with digital literacy upskilling and computer devices. This will be a grant process where small, mostly non profit, organizations will apply for funds to support.

Residential and Public Spaces Wired and Wireless Internet Services

The City is seeking to extend and expand its wired and wireless high-speed broadband network to serve over 4,000 households where the digital divide impacts ability to fully participate in today’s economy, workforce pipeline, banking, and communications.

Locations include Multi-Family housing and public space sites currently served, additional Multi-Family housing sites, single-family housing sites, and additional public space sites. Could be awarded to more than one respondent.

 

Digital Navigation Services

The City is seeking a company knowledgeable and experienced in the strategy and execution of collaboration between government, private, and not-for-profit entities for the purpose of raising awareness and support of public Wi-Fi projects, increasing internet adoption with communities that have low internet adoption rates, and obtaining and sharing data on household broadband connection and the impact of digital inclusion efforts.

Responsibilities include, but are not limited to, providing qualitative and quantitative data around digital needs of households in Charlotte and impact of investments; outreach to the public and partners to promote widespread enrollment of qualifying households to the Federal Government’s Affordable Connectivity Plan (ACP); and developing sustainable funding plans with partners around digital inclusion.