The City of Charlotte is seeking a qualified entity, with a local presence – or a collaborative partnership between qualified entities, each with a local presence – to provide community support services to community members who are experiencing problems related to mental health, depression, poverty, homelessness and/or substance abuse issues. The selected vendor or vendors will provide certified Emergency Medical Technicians (EMTs) and Licensed Behavioral Health Clinicians (Clinicians) to staff a non-law enforcement pilot program to respond to low-risk behavioral health calls for service and assess and connect residents in distress with appropriate services.  Vendors are invited to apply to provide either EMTs, Clinicians, or both for this program.