The City of Charlotte is interested in receiving bids for City Survey Services. Various City Departments require citizen, employee, or business surveys throughout the year. These surveys gauge opinion
on numerous topics regarding City services and performance.

Overall Project Description.
The requirements indicated below apply to all Services and what shall be adhered to, at a minimum, by the Company:
Conduct or facilitate meetings with the City Project Manager and City staff to assess specific questions or topics
concerning the survey process, establishment of questions, objectives, and survey timelines;
After the initial consultation, recommend survey questions, objectives, design, and methodology, subject to City
Project Manager approval;
Develop a sample survey for review by the City Project Manager;
Review survey questions with the Department to ensure a reduction in duplication efforts in content and timing;
Identify and select a random sample of all recipients to be surveyed. The sampling shall include various demographics,
Guarantee that results will provide the City with, at minimum, a ninety-five percent (95%) confidence level;
Provide City Project Manager with an electronic copy of the data in a format acceptable to the City; and
Conduct a formal presentation of survey results to the City Project Manager and City staff upon completion of Services.