The City of Charlotte is seeking a vendor to provide benefits system and administrative services
to the City of Charlotte employees and retirees related to the benefits offered to City
employees. The City currently offers a wide range of benefits, including medical,
pharmaceutical, advocacy, dental, vision, medical clinic and wellness, long-term and short-term
disability (LTD / STD), Life insurance, Employee Assistant Program, Retiree Health
Reimbursement Account, and other voluntary benefits.
The City’s benefits administrator will provide system and support data management,
compliance, account management, and communications related to health, wellness, and
voluntary benefits.
Staffing Augmentation and Recruiting Services
The City of Charlotte is seeking Companies with the ability to provide Technology and Staff Augmentation needs when supplementation of full-time City staff is necessary. Contractors shall support the City in various roles across City Departments. Staffing includes but not limited to Project Manager, Security Engineer, IT, Accounting and Financial, Skilled Trades, Laboratory and Scientific, and Administration and Clerical. For staffing assignment, Companies shall receive a detailed scope of work containing the specific needs and objectives for the Contractor.
The City is interested in awarding multiple contracts for these services. These contracts will be for a three year term with the option for one, two year renewal.
Professional Consulting Services RFP
The City of Charlotte is soliciting a Request for Proposals (RFP) to acquire professional consulting services for strategic planning, research, analysis, and development to improve local government operations. This multi-year contract will be awarded to multiple vendors that best meet its needs for these services.
The Consultant(s) shall be established, qualified, and experienced consulting firms capable of providing versatile strategic planning resources, support, and consultation in the local government arena.
The Consultant(s) must be capable of performing various tasks, up to and including, but not limited to:
- Providing strategic planning for various City departments, programs, services, initiatives, and activities;
- Providing expert- and research-based advice on strategic development, capacity building, business strategies, and process improvement;
- Conducting operational analyses, assessments, and audits in an effort to ascertain organizational effectiveness and identify opportunities for improvement. Analyses and assessments may involve such areas as operational effectiveness and accountability, organizational structure and performance, resource management and alignment, change management, workforce needs and development, succession planning, and management practices;
- Analyzing, developing, and implementing management strategies, to include but not be limited to, crisis management, protection of the City brand, and reinforcing City relationships;
- Conducting surveys regarding the City’s reputation and perception by residents, employees, customers, local business partners, regional partners, and other stakeholders;
- Conducting market research based on current market trends and best practices among peer cities, at a minimum;
- Facilitating and/or conducting strategic mapping initiatives, to include benchmarking metrics;
- Assisting City staff in testing and implementing strategy map recommendations;
- Facilitating and supporting strategic conversations, meetings, trainings, focus groups, and retreats with internal and external stakeholders; and
- Providing appropriate support as requested for special projects as assigned by the City Manager or designee.